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OUR STORE POLICIES

Things You Need to Know

We founded Hopeful Creations with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!

 

PRODUCTION TIMES & SHIPPING

What You Need to Know

All of our products are handmade. Because of this, production times are typically 7-10 days. All estimated shipping times are in addition to this production time. In the event that you have a rush order, please contact us directly.

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RETURNS AND REFUNDS

Due to the custom nature of our products, no returns or refunds are available. In the event of a product defect, please contact us directly.

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CARE INSTRUCTIONS

How to maintain your items so they stay like new

Sublimation shirts: Wash in warm* water, no bleach, no fabric softener**

Sublimation coffee cups & tumblers: Recommended to hand wash*, do not soak in hot water

Screenprint shirts: Wash inside out in warm water, no bleach, dry flat

Etched glass: dishwasher safe, not microwave safe

*High heat can cause sublimation ink to run and cause shadows

**Fabric softener can dull sublimation inks